Shipping Policy

Below is the average delivery time for all our packages:


Once an order is placed, we take 1 - 3 working days to process the order. During the week it takes one working day, but if you order on a Friday evening or on the weekend, it may take a little longer.

Once your order is processed, it is shipped and delivery takes an average of 5-12 working days.

We aim to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or further concerns, please do not hesitate to contact our customer service team. Below, we explain how your order will be processed and delivered. Please note our goods are shipped from our warehouse in China.

Placing an order

The ordering process at Shop name is as simple as possible. First of all, you need to go to the product page and add the product you want to your cart. To do this, click on the black "Add to cart" button.

Here, it is important to check that you have selected the right variants. If everything is in order, click on the "Proceed to checkout" box. On the information page, you need to enter the correct address details. Make sure all the information is correct. Once this information is entered correctly, you can click the "Continue shipping" button.

On the "Submit" page, you will have the opportunity to check the address information you have entered. It should also be noted that every shipment is sent completely free of charge. As a token of appreciation to our customers, we always pay the shipping and delivery costs. You can now proceed by clicking on the "Proceed to payment" box.

In the payment options, you have the choice between different payment methods. At hellostella.com, all payment options are SSL-encrypted, which means you can always rely on a secure payment environment.

Credit card (AMEX, Mastercard, Maestro, Visa)
PayPal account
EPS
Direct

Once you have selected the correct payment method, you should click the "Complete Order" button and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. Should you encounter any unexpected problems with your order, you can always contact us.


Shipping costs

We cover shipping costs for every order. All our products are delivered to your home 100% free of charge. There is also no minimum order quantity required

Shipping your order

Have you found the perfect outfit or accessory on our website? Then of course you want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as quickly as possible.

To ensure that we can charge fair prices for our products, we have chosen to collect packages in large quantities and ship them all at once once once we have reached our minimum quantity.

We hope for your understanding and willingness to help us create a better and healthier world. Please note: Like many other online shops, we are very busy and delays may occur due to the corona crisis. Please bear this in mind when placing your order. We will do our best to ship your order as soon as possible.

To ensure your order is dispatched today, please contact us via email. Our service team is ready to advise you on the right solution.